Add User

Feature

Description

Username

The Username is generally the user's email in proper email format.

Example: chuck@abc.com

First Name

Enter the user's first name.

Last Name

Enter the user's last name.

Email Address

Enter the user's email address.  Emails will be sent to this email address.  If not specified, emails will be sent to the username if in proper email format.

User Group

Enter the user's user group.

Country Code

Select the appropriate country code from the drop-down list. The default is set to United States & Canada +1.

Note: Some international calls result in a charge.  If your company has not implemented this option, a call will not be made to some country codes.

Phone

Enter the phone number that Multi-Factor Authentication will call or text during authentication. This may be a mobile phone number, desk phone number, or some other number for the phone call method.  It must be a phone with text message capabilities for the text message method.  The phone number format must match the format selected in the Country Code field.

Example: For U.S. and Canadian phone numbers, you must enter a 10-digit phone number (e.g., 555-123-4567).

Extension

Enter the extension that will be dialed after the call is answered.  Digits, commas, *, and # are allowed.  Commas can be used for a one second pause to navigate phone system menus.  This field is optional.

Backup Country Code

Select the appropriate country code for the backup phone number.

Backup Phone

Enter the phone number that Multi-Factor Authentication will call if the call to the primary phone is not answered.

Backup Extension

Enter the extension for the backup phone number.

PIN

Type the user's PIN.  Or, you can generate the PIN by clicking the Generate button.  The PIN must adhere to the rules for PIN Minimum Length and weak PINs.

Generate Button

The Generate button provides a randomly generated PIN.  The generated PIN's length will be the greater of 4 digits or the user's minimum PIN length.

Confirm PIN

Retype the PIN you entered in the PIN field. Confirm PIN must match exactly.

Enabled

Specifies whether the user is enabled.  The default is checked.

Note: If a user record is not enabled, then that user will not receive Multi-Factor Authentication calls when signing on and may be allowed or denied access to the application depending on the company default for disabled behavior.

PIN Change Required

Specifies that a user must change their PIN during their next Multi-Factor Authentication call.

Note: The PIN Change Required checkbox will only be displayed if company configuration allows users to change their PIN.

Send Email

Specifies whether an email should be sent to the user added.

Note: The Send Email checkbox will only be displayed if email has been configured for your company.