The Change Phone page allows you to change the phone number for the selected user's account. The change is permanent and the newly specified phone number will be called or texted for Multi-Factor Authentication going forward.
To change the selected user's phone number:
Select the appropriate country code.
Enter a new phone number.
Click the Save button.
Feature |
Description |
Country Code |
Select the appropriate country code from the drop-down list. The default is the user's current country code.
Note: Some international calls result in a charge. If your company has not implemented this option, a call will not be made to some country codes.
|
Phone |
Enter the phone number that Multi-Factor Authentication will call or text during authentication. This may be a mobile phone number, desk phone number, or some other number for the phone call method. It must be a phone with text message capabilities for the text message method. The phone number format must match the format selected in the Country Code field.
Example: For U.S. and Canadian phone numbers, you must enter a 10-digit phone number (e.g., 555-123-4567).
|
Extension |
Enter the extension that will be dialed after the call is answered. Digits, commas, *, and # are allowed. Commas can be used for a one second pause to navigate phone system menus. This field is optional.
|
Backup Country Code |
Select the appropriate country code for the backup phone number.
|
Backup Phone |
Enter the phone number that Multi-Factor Authentication will call if the call to the primary phone is not answered.
|
Backup Extension |
Enter the extension for the backup phone number.
|
Send Email |
Specifies whether an email should be sent to inform the user of the update.
Note: The Send Email checkbox will only be displayed if email has been configured for your company.
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Multi-Factor Authentication™ User Portal
Last modified: 16-Jul-2013